Nooks and Niches accepts returns/exchanges
within 14 days of receipt on unopened, unused
and in resalable condition merchandise less all
shipping costs. This includes the cost of free
shipping if your order was originally shipped
with our free shipping offer. All gift with purchases
need to be returned unused if the entire order
is being returned or the item offering the gift
with purchase is being returned. Unfortunately
and without exception, we will not accept returns
on open or used items.
Please note that if you wish to exchange product(s)
return and replacement shipping costs are the
sole responsibility of the customer. Return shipping
is a service paid to a shipping courier so they
will transport your authorized return to Nooks
and Niches. Replacement shipping is a service
paid to a shipping courier so they will transport
the replacement item to you.
To return an item please email or call customer
service for a Return Authorization Number and
for return/exchange information. We will not accept
any returns without a return authorization number
written on the outside of the box. Call between
the hours of 9:00 AM and 5:00 PM Central Time:
877-428-5588 or email us at sales@nooksandniches.com
to obtain a Return Authorization. Please have
available the original invoice and the reason
you wish to return the item(s) so we can process
this in a timely fashion. No refund will be given
without the original receipt and all refunds are
subject to approval. All refunds will be in the
form of the original credit card used in the original
transaction. All return authorizations are valid
for no more than twenty one days. Returned merchandise
must be received by our returns department within
the twenty one day time period.
Please address all returns to the following address:
Nooks & Niches
104 West 4th
Scott City, KS 67871
Pack merchandise securely in the original shipping
package and send it via insured UPS or USPS as
all items must be received in resalable condition.
Upon receiving and after inspecting the unopened/unused
items, if approved, we will credit the original
credit card that was used in the original transaction
minus all applicable shipping costs. No refund
will be issued until we have received the item(s).
Refunds usually appear on your credit card statement
within one to two billing cycles. Allow 10 days
for processing your return once we receive it.
Due to possible product tampering Nooks and Niches
cannot accept returns or exchanges on ANY fragrance.
This policy maintains strict quality control guidelines
and ensures that every fragrance that is shipped
is guaranteed 100% original manufacturer product.
Nooks and Niches does not accept returns
of special order or clearance sale items.
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