How do I place an order?
Click on one of our product categories or use our Search function. When you see an item you like, click on it to get product details. Click on the Add button to add it to your Shopping Basket. Continue shopping until you're ready to check out.
If an item is temporarily out of stock it will display "Availability: temporarily out of stock" on the product details page. You may still add it to your Shopping Bag. It will ship upon arrival. You will not be charged until your item ships.
Finished shopping? Click Checkout. If it's your first time shopping on our website, you have the option to Create an Account (it's simple!), checkout as a guest or simply Log In if you've ordered before.
Review your order and click Update if necessary. Then click on Checkout. You'll be guided through each step of checkout.

Can I phone in my order?
Yes. Call our Customer Service Department toll-free, Monday-Friday 10AM to 6PM Central Time, at 1-877-428-5588. Our customer service representatives will assist you with your order.

How do I remove items from my shopping bag?
If your shopping bag is not yet "checked out," just click on the "X" button next to the quantity box.However, once you've checked out, we may not be able to cancel an order if it's already in the shipping process. Please call us at 1-877-428-5588 from 10:00 a.m. to 6:00 p.m. Central Time to speak with someone in our Customer Service Department to inquire about canceling or changing an order that's already been placed.

How do I make changes to my order?
If your shopping bag is not yet "checked out," just change the quantity of the item in your shopping bag, and be sure to click "Update Cart Totals." However, once you've checked out, we may not be able to change an order if it's already in the shipping process. Please call us at 1-877-428-5588 from 10:00 a.m. to 6:00 p.m. Central Time to speak with someone in our Customer Service Department to inquire about canceling or changing an order that's already been placed.

How do I cancel my order completely?
If you are in the process of checking out, and decide you'd rather cancel the order, abandon the checkout process by clicking on the Nooks & Niches logo. This will return you back to the homepage. At that point, you can either return to your shopping cart and remove the items that you no longer wish to purchase or you can leave them in your shopping cart. Keep in mind, once an order has been placed, we may not be able to cancel it. Please call us at 1-877-428-5588 from 10:00 a.m. to 6:00 p.m. Central Time to speak with someone in our Customer Service Department to inquire about canceling an order that's already been placed.

How do I ship to an address other than my billing address?
Shipping to another address that is different from your billing address is easy. As you go through our checkout process, simply enter in the shipping address when you arrive on the shipping information page. If you're a registered user, the address will be automatically added to your address book (so that you can access it for future purchases).