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Must I create
an account to shop?
You don't need to create an account to shop
on the site. Users may checkout without
registering. However, creating an account
gives you the ability to track your orders,
with secure access to your account information.
Plus, it makes it easier for you the next
time you shop with us.Above all, it's simple
- all we need is your name, your email address,
and a password. That's it!
How will I
know that you've received my order?
We'll email you a confirmation of your order,
providing we have an accurate email address.
This will include order number and total
amount we'll charge. We'll send a subsequent
email(s) when your products ship, including
tracking information (if available).
How do I know
if my items are available or if they're
back ordered?
On the product detail page, take notice
of the availability. The words "temporarily
out of stock" will appear if a product is
not currently available. You may still order
the out of stock item but please understand
that the out of stock item will be excluded
from your shipment and will be shipped when
it becomes available. You will not be charged
additional shipping charges and you will
not be charged for the out of stock items
until they ship. Occasionally, when we go
to fill your order, we find that an item
we believed was in stock is, in fact, damaged
or defective. If this should occur, we'll
notify you immediately.
Do I have to
pay sales tax?
Only orders shipping to addresses within
Kansas are subject to sales tax.
What credit
cards do you accept?
We accept Visa, MasterCard, American Express,
and Discover.
Is my credit
card information secure?
Yes, we encrypt all information sent via
the Internet, so that data is transmitted
privately and securely. We makes every effort
to protect your online order by using Secure
Sockets Layer (SSL) Technology.
When is my
credit card charged?
Items are charged to you when they ship,
which is usually the same day for orders
placed before 12 noon CST. If an item is
out of stock, you will not be charged until
it ships.
How do I place
a gift order?
You will be asked for a shipping address
when you enter your order. Please enter
the gift recipient's information as requested.
Don't forget a phone number! Even if you
don't box an item, you can include a gift
message by typing in your message in the
comments box during checkout. Your message
will be handwritten on an enclosure card
and included with the order.
Can I send
gifts to more than one address?
Each order can be sent to only one address.
If you are purchasing several gifts to be
shipped to different addresses, you'll need
to place a separate order for each different
shipping address.
Can I have
my gifts boxed?
Yes. Nooks and Niches offers gift-wrapping
services for the cost of $2.00 per item.
Your gift will be wrapped in tissue, placed
in a kraft gift box and topped off with
our signature ribbon and gift tag.
How do I remove
my name from your email mailing list?
Just let us know and we'll take the necessary
steps. Simply email us your name and email
with the message "unsubscribe".
How do I change
my mailing or email address?
Please visit the "My Account" section of
our website to update your personal information.
Or call us at 1-877-428-5588 between 10:00
a.m. and 6:00p.m. Central Time.
Do you disclose
any personal information to outside parties?
We will not disclose any personally identifiable
information (your name, address, phone #,
email address) to any third party unless
required by law to do so.
Can I purchase
your products wholesale?
No. Nooks & Niches is a "retail" outlet
and we do not sell products at wholesale
prices.
Please do not call or email our Customer
Service department for wholesale manufacturer
contact information. Our customer service
representatives do not have access to the
information you seek. In addition, our company
policy prohibits us from providing manufacturer
contact information to outside parties.
Please refer to directory assistance or
trade guides for product manufacturers you
are interested in. Thank you.
Can you send
me a catalog?
Due to our ever-changing product lineup
we do not currently have a print catalog.
All of the products and lines we carry are
listed on our website with product details
and pricing. If you need further information
please contact us at: 877-428-5588. We do
apologize for any inconvenience this may
cause. |
Aspen
Bay 
